The world’s best receptionist now works 24/7 for your business — for free!
CallRingTalk’s automated attendant is your own virtual receptionist that greets callers with a custom message and routes them to any department, employee or number they want.
It’s simple to setup, can handle multiple calls at once and works for your business round-the-clock—no overtime charged.
Automated Attendant Features
Record your own message to welcome callers with a custom greeting. This way, your business’s first impression can be as personal or professional as you want.
Help time-starved callers reach the person they need quickly by setting up a dial-by-name or dial-by-extension directory. The automated attendant can also announce your directory options (Press 1 for John Doe, Press 2 for Jane Doe, etc.) to those who need more information. It helps callers get to their final destination faster and keeps all calls organized, thus boosting overall caller experience.
Route calls to any number you want when you’re out of the office, so your business can go with you wherever you go.
You’re in control, always! You can easily change directory options, greetings and features for any attendant anytime you want. Want to route calls to a live person during certain times? No problem. Want to give callers more or less options? Go right ahead! Set the rules for your automated attendants—and change them—anytime you need.
Benefits for Your Business
Reduce your costs and IT expenses, as the automated attendant system is cloud-based and needs no new equipment or maintenance.
Save precious employee time and boost overall productivity. Save callers time by routing calls quickly and accurately.
Now you’ll never miss a call or business inquiry, since the automated attendant works 24/7. Upsell and promote new offers through messages to callers while they are on-hold.
Custom Greetings lets you publicize an ongoing sale or promotion, announce important company news, give store directions, run through FAQs, etc. You get to put the most important message in front of your callers and focus it on whatever will benefit your business the most at that time. As your business needs change, so can your message.
Greeting callers with custom messages conveys a professional tone and image. If your business has more than one branch or office, record a uniform greeting for all locations to convey a strong brand identity. In case of emergencies or unexpected events, the auto-attendant can re-route calls in real time, so you can continue doing business. Automated attendants deliver precision and efficiency—qualities expected from a thriving business.
Deliver fast and efficient service to callers. Keep caller interaction pleasant– no more delays, busy lines or mix-ups while transferring calls. Every call is answered quickly by automated attendants, callers are given shortcut opportunities to reach the person they need directly and routed accurately. Callers who want one-on-one interaction can also be routed easily to the first available employee at your business.
Build a location independent business by routing calls to wherever your employees are. For example, sales agents can pick up calls on the road or the after-hours contact can have urgent calls routed to a home number.