There are many pros and cons to consider when you are pitting tradition phone systems against cloud-based phone systems, or VOIP telephone services. The system you choose will be influenced by a few factors, which are discussed below.
What do you need?
It’s a good idea to decide what you need from your phone system. Are you a small business running out of your own home? Or are you a medium to large business operating out of an office building? How many employees do you have, and how much of your business is conducted over the phone? This is important because VoIP phone systems have some pretty great features that any business can benefit from.
How is your internet connection?
While traditional phone systems rely on landline phones, which are reliable, your internet connection may be much less so. Since VoIP systems require the internet to operate, having a strong broadband signal is important. Calling out, receiving calls, voicemails and the ability to transfer calls via a VoIP system is all reliant on an internet connection. If you don’t have a good connection, or your services provider is routinely having problems in your area, a VoIP system will not be reliable enough for you.
What is your budget?
Traditional phone systems are more expensive. While you only pay a one-time fee for the actual phone(s), the service is a whole other matter. From long-distance charges to the added costs of any features you may require (call waiting and voicemail, etc.) this can end up being a rather expensive monthly bill, even for just one person business. Now imagine an office full of people making long distance calls…it can get out of hand.
VoIP systems are very cost-effective and tend to have a flat monthly rate without any excess charges for features. Your long distance calls go out over the internet, so you don’t incur any outrageous usage charges.
Who could benefit?
Which phone system is ‘best’ isn’t really a concern, because each system has its merits and its values, depending on the person or business in question. If you have a great internet connection and need a low cost communication system for yourself, or your business, go with VoIP. All the great features and ease of use will be beneficial. At the same time, if you have a great internet connection and need a low cost solution for yourself or your business, but your business is severely dependent on your ability to talk on the phone, VOIP could be problematic during a power outage, or if your internet service provider ever has any internal issues that affect your service.
VoIP is certainly where the future is headed, particularly in the business world. People have been conducting meetings using video conferencing for some time, and it’s only a matter of time before the entire communications operation of businesses is reliant on this technology. The only question you have to ask yourself is – Is your business ready and equipped to make that change?