Route calls differently during and after business hours
Timed Routes helps you manage incoming calls better and boosts customers’ experience
Timed Routes is a convenient application that can send inbound calls to different directions, based on the time of the day. It lets you control how your phones get answered during and after business hours, and during weekdays or weekends.
Here’s how it works. Usually, a phone number is set to a particular destination, say a desk phone at your office. But you can make a time-based rule—known as the timed route—which can modify the path of any call that comes in to that number. So, at 9 am, the timed route can send the call to your desk phone, but after 5 pm, the timed route can send the call straight to voicemail.